Account manager

  • Management
  • Barcelona, Spain

Account manager

Job description

We're looking for an Account Manager to join the client development team at CRISP STUDIO. 

CRISP STUDIO’s on a mission to improve e-commerce experiences in southern Europe (Spain, Italy & France). We are already working with some of the largest brands in Spain and there are still much more coming. Interested in helping building a multinational agency that helps retailers build unforgettable and "WOW! moment" e-commerce experiences? Then read on…

In your role as  Account Manager  you will lead the partnerships with online and offline retailers, which means building cohesive long-term customer relationships, with a focus on successful e-commerce store and feature launches. 

Job requirements

You’re someone with a track record for:

— Experience with direct communication with clients

— Experience with managing projects

— Motivating and inspiring teams and individuals

— Quickly understanding complex technology, personally performing tasks and managing complex multi-track projects

— Knowledge and experience of web development and/or UX design

You also bring the following skills or experiences to our team:

— 2+ years of Account Management, Project Management, Development Management experience or equivalent.

— Excellent client service skills and project management skills.

— Comfortable communicating with a broad range of partners, from business to technical staff

— Experience tracking multiple complex projects in parallel

— Diverse software and platform technical knowledge and troubleshooting skills

— Experience working with distributed project teams

— Enthusiasm for web development is desired; ability to stay on the forefront of industry trends a big plus.

— Entrepreneurial attitude coupled with strong business acumen. Ability and appetite to bring people together

In a typical week, the Account Manager could be:

— Managing expectations to client, team members and managing the process from assessment and definition, creative & technical design, production and development, testing and launch.

— Creating and overseeing project schedules

— Ensuring timely project completion through all phases

— Taking lead on quality control issues

— Writing and present project plans/risks in collaboration with other team members

— Answering new and existing client requests, understanding their needs

— Holding online or in-person meetings with clients & other team members

— Preparing proposals and work statements/contracts

— Communicating daily with project manager and tech & design team

— Travelling to client locations and adjust hours worked on a temporary basis to accommodate partnership with our clients

We can offer:

— Flexible working schedule

— Fair salary in a rapidly growing startup

— Full location independence

— Friendly & professional team-orientated on quality in both communication & development

— Challenging projects and tasks

— Regular skills improvement (e.g. personal and professional development courses, industry conferences)

— Company retreats at cool places